Bill Payment Phone: (877) 296-3232
Riviera Telephone Company

New Phone Service and Charges

Type of line – What type of line would you like?

Residential Basic Local Service (BLS)

Unlimited Local Calling for as low as $29.31 per month (The Local Calling Scope includes the four exchanges of Riviera, Loyola Beach, Sarita, and Armstrong Exchanges). Toll restriction charges are applicable. If you qualify for Life-Line Service, your BLS rates will be less.

Residential Basic Local Service with Long Distance

Unlimited Local Calling Scope for as low as $29.31 per month. You may choose a long Distance carrier of your choice and toll charges will appear on your phone bill monthly and/or you may be billed separately. If you qualify for Life-Line Service, your BLS rates will be less.

(You have several carriers from which to choose.) Selecting a Long Distance Company

Lifeline Service

What is Lifeline:

Lifeline service is a government assistance program which provides monthly discounts to an eligible customer’s voice telephone service and broadband Internet access service. RTC offers reduced rates to eligible low-income residential customers through Lifeline program.

Who is Eligible for Lifeline:

To be eligible for Lifeline a household’s annual income must be at or below 150% of the federal poverty guidelines (see chart below to determine if you qualify) or someone in the household must receive benefits from at least one of the following programs:

Medicaid
Supplemental Nutrition Assistance Program (SNAP)
Supplemental Security Income (SSI)
Federal Public Housing Assistance (FPHA)
Low-Income Home Energy Assistance (LIHEAP)
Health benefits coverage under the state Children’s Health Insurance Program (CHIP)
Temporary Assistance to Needy Families (TANF)
The National School Lunch Program’s Free Lunch Program
Veterans Pension Benefit or Survivors Pension Benefit

Current Low Income Standard

Number of persons in Household:12345678
Total Household annual income (state)$23,475$31,725$39,975$48,225$56,475$64,725$72,975$81,225
Total Household annual income (federal)$21,128$28,553$35,978$43,403$50,828$58,253$65,678$73,103
How to enroll in Lifeline:

If your household is eligible through the programs listed, you will automatically qualify. If you have telephone service and participate in one of the programs listed and you are not receiving the Lifeline service reduction, please contact Low Income Discount Administrator (LIDA) AT 1-866-454-8387. If your household meets the low income standard, you may apply to receive Lifeline Service by requesting a self-enrollment form (Self-Enrollment Form (texaslifeline.org)). The self-enrollment form must be completed by the applicant and mailed to the following address:

Texas Lifeline
PO Box 4060
Killeen, Texas 76540-4060
Toll free at 1-866-454-8387
www.liteuptexas.org

You may also FAX the signed application and required documentation to 1-877-215-8018

Lifeline consumers will be required to make certain certifications upon signing up for Lifeline service and renewals are required.

Jacks and Wiring

RTC is only responsible for providing dial tone up to the demarcation point at your residence; you are responsible for the wiring, jacks, and telephones inside the home. That could mean that one or more jacks might not work as you expect.

You have the option of doing inside wiring yourself, hiring someone to do it, or having RTC do it. The charge to activate a non-working jack or install a new jack is $125.00 for the first wire run, $125.00 for each additional wire run, rewire or additional new jack. Costs are per visit, per billed telephone number, per premise. Additional charges for inside wire, jacks, or other materials may apply. Your installer will give you an estimate before beginning the work.

Installation Charges

Installation rates will vary with the needs of your service. There are many steps involved in installing your phone service, but not every customer needs each step. The amount of work needed to install phone service for you will depend on the type of facilities and service your want.

You may elect to have this charge billed over a 3 month period (some restrictions may apply).

Call Waiting

To Use Call Waiting:
1. When you’re on a call, you’ll hear a special tone signaling that someone else is trying to reach you.
2. To take the incoming call, press the telephone latch hook for one second. This also puts the first call on hold.
3. Press the latch hook again to switch between calls.

Some things to Remember:

  • Call Waiting allows you to answer another incoming call while you are on the line. A third caller will hear a busy signal or be sent to Voice Mail if you subscribe to the feature.
  • If you complete your first call and hang up when you hear the call waiting tone, you will automatically connect to the second person within two seconds.
  • If the first person hangs up, you will automatically connect to the second person within two seconds.
Residence Business
$0.00 $2.00

*  This feature is included in Local Service.

Call Waiting W/Cancel (*70)

(Also Known as Cancel Call Waiting)

To Use Call Waiting W/Cancel:

  1. Lift the handset and listen for dial tone.
  2. Press *70 (or dial 1170 if you don’t have push button service).
  3. Listen for brief tones, followed by a normal dial tone.
  4. Dial the telephone number.

 

To Use Call Waiting W/Cancel While On a Call:

  1. Press and release latch hook, listen for dial tone.
  2. Press *70, (or dial 1170 if you don’t have push button service).
  3. You will reconnect automatically to your call.
Residence Business
$2.00 $2.50

Three-Way Calling:

To Use Three Way Calling:

  1. Depress latch hook, then listen for three beeps and a steady dial tone. (Present call is placed in hold.)
  2. Dial third party’s telephone number. If busy or no answer, depress latch hook twice to reconnect first call.
  3. After third party answers, depress latch hook for a Three-Way Call.

 

Some Things To Remember:

  • You may privately converse with a third party as long as you wish before using the latch hook

to establish Three-Way Call.

  • After a Three-Way Call is established, you may depress latch hook to drop Third party at any time.
Residence Business
$2.00 $2.50

Call Forwarding:

To Use Call Forwarding:

  1. Lift handset and listen for dial tone.
  2. Press 72#, (or dial 1172 if you don’t have push button service).
  3. Listen for two short tones and a second dial tone.
  4. Dial telephone number to which calls will be forwarded.
  5. Two short tones will indicate the number has registered.
  6. Hang up.

To Turn Off Call Forwarding:

  1. Press 73#, (or dial 1173 if you don’t have push button service).
  2. Listen for two short tones.
  3. Hang up.
Residence Business
$1.50 $2.00
Residence Business
$1.50 $1.50
Residence Business
$1.50 $1.50
Residence Business
$1.50 $1.50

Remote Access To Call Forwarding:

To Turn Remote Access To Call Forwarding On:

  1. Lift Handset and listen for dial tone.
  2. Dial 296-0000
  3. You will hear a recorded announcement requesting you enter your base directory number.
  4. You will hear a recorded announcement requesting you enter your *security code.
  5. Press *72, (or dial 1172 if you don’t have push button service).
  6. You will get a second dial tone.
  7. Enter the number you want your base directory number call forwarded to,

Followed by the #, you will get a three beep confirmation tone, hang up.

*Security Code assigned by Telephone Co.

 

To Turn Remote Access to Call Forwarding Off:

  1. Press *73(dial 1173 if you don’t have push button service).
Residence Business
$2.00 $2.50

Select Call Forwarding (*63)

To Turn Select Call Forwarding ON/OFF:

  1. Lift the handset and listen for dial tone.
  2. Press *63 (or dial 1163 if you don’t have push button service).
  3. Listen to the voice recording for instructions on how to turn your Select Call Forwarding

Service ON or OFF, and how to change or review your Select Call Forwarding list. The

Phone numbers you enter on your Select Call Forwarding list will be repeated to you.

 

To Update Select Call Forwarding List:

  1. Lift the handset and listen for dial tone.
  2. Press *63 (or dial 1163 if you don’t have push button service).
  3. Follow the voice recorded instructions.
  4. If your list is full, you must delete one number before you can add another.

 

Some Things To Remember:

  • You can store up to 8 phone numbers from within your defined calling area.
  • You may forward calls to within your local calling area by inserting a seven digit

Phone number, or long distance number any inserting 1+Area Code+seven digit

phone number. If you forward to a long distance number, you will be charged for

Each completed call.

  • You cannot answer a forwarded call at your telephone when Select Call Forwarding

is turned ON.

  • The number to which you have forwarded your calls will ring normally.
  • All other calls not on your Select Call Forwarding list will ring your telephone

With normal ringing and can be answered.

  • If you have Call Forwarding, and it is also turned ON, all other calls from phone

Numbers not on your Select Call Forwarding list will forward to the number you

Have chosen as the Call Forwarding destination.

Residence Business
$2.00 $3.00

Wake Up Service:

To Turn Wake Up Service On:

Lift handset and listen for dial tone.

Press “75”, listen for dial tone.

Dial the time you want your wake up call to ring by using military time.

Dial the number of times you want your phone to ring.

Example: If you want a wake up call at 6:30 A.M. to ring 7 times.

  • Dial “06307”

Then you will hear confirmation tone.

 

To Turn Wake Up Service Off:

  1. Lift the handset and listen for dial tone.
  2. Press “76”
  1. Listen dial tone.

Some things To Remember:

  • Wake Up Service will automatically ring your phone ten times if you don’t input the number of times you want it to ring. If unanswered it will automatically call two more times in seven minute intervals.
  • When you answer a wake up call. You will hear a low tone in the receiver. This is the wake up call indicator tone.
  • This feature can also be used as an alert during the day for meetings or appointments.
  • The wake up Service will cancel itself each day.
Residence Business
$2.00 $2.50

Speed Calling 8

To Use Speed Calling 8:

  1. Lift handset and listen for dial tone.
  2. Press 77#, (or dial 1177 if you don’t have push button service).
  3. Listen for a second dial tone.
  4. Press the one-digit code number (2 through 9) you want to assign

And the complete telephone number you want the code to represent.

Example:

  • Local Calling Area:

2 555 1234

code telephone number

  • Long Distance Calling Area:
  • 1 + 361 + 555 1234

code area code telephone number

 

  1. Listen for two short tones to confirm your number entry.
  2. Hang up or wait for dial tone.
  3. Repeat steps 2 through 5 to add each number on your Speed

Calling list, or to change an existing number.

 

Calling A speed Calling Number

  1. Dial the assigned code (2 through 9) for the person you want to call.
  2. Press #, (or wait four seconds if you don’t have push button service).
  3. 3. The number will be dialed for you after a short pause.
Residence Business
$1.50 $2.00

Speed Calling 30

Calling To use Speed 30

(For Business Customers only)

  1. Lift handset and listen for dial tone.
  2. Press 74#, (or dial 1174 if you don’t have push button service)
  3. Listen for a second dial tone.
  4. Dial the two-digit code number (20 through 49) you want to assign and the complete telephone number you want the code to represent.

 

Example:

Local Calling Area:

  • 555 1234

Code Telephone number

Long Distance Calling Area:

30 1 + 361 + 555 1234

Code Area Code Telephone Number

 

  1. Listen for two brief tones to confirm that your number has

been assigned.

  1. Hang up or wait for dial tone.
  2. Repeat steps 2 through 6 to add each number on Speed Calling

List, or to change an existing number.

 

Calling A Speed Calling Number

  1. Dial the assigned code (20 through 49) for the person you want to call.
  2. Press #, (or wait four seconds if you don’t have push button service.)
  3. The number will be dialed for you after a short pause.
Residence Business
N/A $2.75

Call Block (*60)

(Also Known as Selective Call Rejection)

To Turn Call Block ON/OFF:

  1. Lift handset and listen for dial tone.
  2. Press *60, (or dial 1160 if you don’t have push button service).
  3. Listen to the voice recording for instructions on how to turn your

Call Block service ON and OFF, and how to change or review your

Call Block list. The phone numbers your enter on your Call Block

List will be repeated to you.

  1. You may add the number of the last caller to your Call Block list by

Following the voice recorded instructions.

 

If your list is full, you must delete one number before you can add another number.

 

Some things to remember:

  • Call Block can store up to 8 phone numbers.
  • Call Block will block calls from numbers that match the numbers on your Call Block list.
  • Any calls made to you from outside your defined calling area or through the operator may not be blocked. This is for your protection in case of Emergency.
Residence Business
$2.00 $3.00

Call Return (*69)

(Also known as Automatic Recall)

To Use Call Return:

  1. Lift Handset and listen for dial tone.
  2. Press *69, (or dial 1169 if you don’t have push button service)
  3. A voice recording will announce the telephone number, date and time of the last caller. You may chose to return the call or hang up.
  4. Listen to voice recording for instructions.
  5. If the stored number is busy, Call Return your call next in line. Call Return will keep trying the number for 30 minutes. Your Phone will ring with a series of short-short-long rings when the

Number you called is no longer busy.

 

To turn off Call Return:

  1. Lift the handset and listen for dial tone.
  2. Press *89, (or dial 1189 if you don’t have push button service).
  3. You will hear an announcement that all your requests have been canceled.

 

Some things to Remember:

  • If the last calling number was a call from outside the defined calling area, you may hear either a voice recording or a rapid busy signal indicating the last calling number was not stored.
  • While Call Return is trying to reach a bust number, you can make and receive other calls.

When your line and the one you’re trying to reach are both free, your phone will signal you

With a special ring.

  • If you do not pick up the phone, the special ring will repeat two more times.
  • If the busy number and your number are both not available within 30 minutes, Call Return automatically turns off without notice.
  • If you have Call Waiting and hear the Call Waiting tone while you are talking to another person, you have two choices. You can use Call Return to call back later or you can use Call waiting during the call. See Call Waiting Instructions.
  • Tones may vary slightly.
Residence Business
$3.00 $4.00

Priority Call (*61)

(Also known as Distinctive Ringing/Call Waiting Service)

To Turn Priority Call ON/OFF:

  1. Lift the handset and listen for dial tone.
  2. Press *61, (or dial 1161 if you don’t have push button service).
  3. Listen to the voice recording for instructions on how to turn your screening list ON and OFF, and how to turn change or review your list.

 

To Update your List:

  1. Lift the handset and listen for dial tone.
  2. Press *61, (or dial 1161 if you don’t have push button service).
  3. Listen to the voice recorded instructions.

 

If your list is full, you must delete one number before you can add another.

 

Some things to Remember:

  • Your Priority Call list will store up to 8 phone numbers from within your defined calling area.
  • Priority Call will ring your telephone with a series of short-long-short rings when the number of the caller matches one of the numbers on your Priority Call screening list.
  • Any calls made to you from outside your defined calling area or through the operator will ring normally.
  • Tones may vary slightly.
Residence Business
$2.00 $3.00

Repeat Dialing (*66)

(Also known as Automatic Callback)

To use Repeat dialing:

  1. Lift the handset and listen for dial tone.
  2. Press *66 (or dial 1166 if you don’t have push button service).
  3. You will hear an announcement telling you the number is busy. The system will check the line for 30 minutes. You will be notified by a special ringing when the party is free.
  4. Hang Up
  5. When the number you called is no longer busy, your telephone will ring with a series of short-short-long rings.
  6. Lift the handset and the call will be connected. You will hear normal ringing tone.

 

To turn off Repeat Dialing:

  1. Lift the handset and listen for dial tone.
  2. Press *86 (or dial 1186 if you don’t have push button service).
  3. An announcement will tell you that all outstanding call back requests have been deactivated.

 

Some things to remember:

  • Repeat dialing will only work on calls made to numbers within your defined calling area.
  • Occasionally, the person you are calling uses the phone before Repeat Dialing can complete your call. If this happens a voice recording will tell you to start the Repeat Dialing service again.
  • When your phone rings with a short-short-long ring, you need to answer by the third series of rings or repeat dialing will pause and try to complete your call 5 minutes later. Repeat dialing will ring your phone every 5 minutes unless you cancel our request.
  • You can use repeat dialing to return calls to more than one busy number at the same time.

If the number is not busy, the call will be placed immediately.

Residence Business
$2.00 $3.00

Select Call Acceptance (*64)

(Also known as Selective Call Acceptance)

To Turn Select Call Acceptance ON/OFF:

  1. Lift the handset and listen for dial tone.
  2. Press *64, (or dial 1164 if you don’t have push button service).
  3. Follow the voice recorded instructions.
  4. If your list is full, you must delete one number before you can add another.

 

Some Things to Remember:

  • Select Call Acceptance can store up to 8 phone numbers from within your defined calling area.
  • Select Call Acceptance will only allow calls from numbers on your Select Call Acceptance list.
  • In some areas, calls made to you from outside your defined calling area and calls made with operator assistance will ring your telephone.

If Select Call Acceptance is ON and no numbers are on your list, your feature will turn OFF automatically.

Residence Business
$2.00 $3.00

Customer Originated Call Trace (*57)

To Use Customer Originated Call Trace:

  1. Hang up after receiving the offensive call.
  2. Wait 10 seconds, then lift the handset and listen for a dial tone.
  3. Press *57, (or dial 1157 if you don’t have push button service).
  4. Listen to the voice recording instructions. If the trace is successful, a voice recording will give you further instructions. If the number could not be traced, an error announcement will be received.

 

Some Things to Remember:

    • If you successfully trace a call and choose to take further action, you must contact Riviera Telephone Co. within 10 days or the call record will no longer be stored in the system.
    • To take legal action, call your local law enforcement agency.
    • The records of any Call Trace will be released by Riviera Telephone Co. to a law enforcement agency only.
    • Standard charge will apply for every successful trace.
Residence Business
$10.00 $10.00

Calling Number Delivery (CND)

How To Use Caller Number Delivery:

  1. Wait for the start of the second ring of your phone set.
  2. The following information will appear on your display.
    • Calling Number
    • Date
    • Time

Some Things To Remember:

  • Your Caller number display device can store the numbers of people who called, even while you were out. You can review these numbers and return their calls later.
  • Calling number display devices vary in design, available features, and the amount of numbers that may be retained in memory.
Residence Business
$4.95 $7.50
Residence Business
$1.00 $1.00

Per Call Blocking (*67)

To Use Per-Call Block:

  1. Lift the handset and listen for dial tone.
  2. Press *67, (or dial 1167 if you don’t have push button service).
  3. Listen for confirmation tone, followed by dial tone.
  4. Place the call.

When you hang up, your Per-Call Blocking is canceled.

Residence Business
N/C N/C

Per Line Blocking

To Cancel Per Line Blocking Per Call:

  1. Press *82, (or dial 1182 if you don’t have push button service). This will unblock a single call.
  2. Dial phone number of calling party.
  3. Per Line Blocking will be automatically reactivated when customer hangs up.

 

Some Things To Remember:

    • All calls you make to Caller ID subscribers will appear as anonymous or private.
    • All call you make to anonymous call rejection subscribers will end in a message that the party you are trying to reach is not accepting calls from anonymous numbers.
    • You may disconnect Per-Line Blocking and reinstate Per-Call Blocking at any time by contracting the Riviera Telephone Company’s Business Office
Residence Business
N/C N/C
Residence Business
$2.00 $2.50

Teen Service

To Use Teen Service:

  1. Listen to ringing or tone pattern.
  • Main number – One lone ring tone
  • Second number – Two short ring tones
  1. Answer appropriately.

Some Things To Remember:

Teen Service can be used with Call Waiting, it gives you a special Call Waiting tone for each ring.

Residence Business
$4.00 N/A

Setting up Voicemail

  • Dial 296-2000
    • Enter your 10 digit telephone number followed by the # sign.
    • Enter your PIN followed by the # sign

*If your PIN does not work, contact the business office at (361) 296-3232
to have it reset.
*PIN requirements & restrictions

  • The 4 digit PIN cannot be the same digit…i.e. 0000
  • The 4 digit PIN cannot be consecutive…i.e. 1234
  • The 4 digit PIN cannot be the digits of the phone number
  • Once you have accessed the voicemail system, you will hear the following greeting:

Welcome to the Messaging Center

    • Press 1 – To get messages  
    • Press 2 – To send a message  
    • Press 3 – To work with Greetings  
    • Press 4 – To Change Settings  
    • Press 6 – To get Deleted Messages  
    • Press 7 – To work with another mailbox  
    • Press 0 – To get more help  
    • Press * – To Exit

Configuración de buzón de voz

  • Marque el 296-2000
    • Ingrese su número telefónico de 10 dígitos, seguido por el signo #.
    • Ingrese su PIN seguido del signo #.
      * Si el PIN no funciona, póngase en contacto con la oficina de negocios llamenos al

(361) 296-3232 para que se restablezca.
* Los requisitos de PIN y restricciones
• El PIN de 4 dígitos no puede ser el mismo dígito, es decir … 0000
                                    • El PIN de 4 dígitos no pueden ser consecutivos … es decir, 1234
                                    • El PIN de 4 dígitos no pueden ser los dígitos del número telefónico

2.   Una vez que han accedido al sistema de correo de voz, oirá el siguiente saludo:
Bienvenido al Servicio de Mensajes
a.  Oprima 1 – Para obtener los mensajes
b.  Oprima 2 – Para enviar un mensaje
c.  Oprima 3 – Para trabajar con su saludo
d.   Oprima 4 – Para cambiar la configuración de su buzón
e.   Oprima 6 – Para obtener mensajes borrados
f.   Oprima 7 –  Para trabajar con otro buzón
g.   Oprima 0 – Para obtener más ayuda
h.   Oprima * – Para salir del sistema de buzón de voz

Residence Business
$3.50 $3.50
Residence Business
$1.50 $2.00
Residence Business
$1.50 $2.00
Residence Business
$1.50 $2.00
Residence Business
$2.50 $3.50

klebergmap

Call Hold

To Use Call Hold:
Place current call on hold; press flash –hook, dial *52 and dial the second number. Press flash-hook again to switch back to the first call. (placing the second call on hold)

 

Residence Business
$2.00 $3.00

Find Me Follow Me

To enable, press *371
To disable, press *372

Residence Business
$2.00 $3.00

Simultaneous Ring

To enable/disable the service through the handset, the subscriber must dial an access code.
To enable press *361
To disable press *362

Residence Business
$2.00 $3.00

Call Transfer

Flash-hook and dial the second number. Wait until you hear a ring back. At this point you can either hang up either before or after the second number answers, the call will be transferred to their line.

Residence Business
$2.00 $3.00

Call Waiting ID

This service is only available to customers who subscribe to Calling Number Delivery (Caller ID) and Call Waiting.

Residence Business
$1.00 $1.50

Calling Name Delivery

The name or number of the caller may not be displayed for every incoming call. In some cases, you will see a message on your Caller ID display unit instead of the name and number of the caller. The exact wording of the message may vary depending on the display unit you use. “Out of Area” or “Unavailable” messages may appear for calls made outside specially equipped areas, calls made through an operator, and for certain telephone numbers for which Verizon does not purchase Caller ID information. “Private” or “Anonymous” messages may appear for calls made by people who have blocked the display of their telephone information.

Residence Business
$3.00 $4.00

Hot Line Alert

This is not customer activated, this must be done in our switch by Riviera Telephone Company

Residence Business
$2.00 $2.50

Message Intercept

This is not customer activated, this must be done in our switch by Riviera Telephone Company.

Number Of Days Fee
Up to 90 $20.00
91-180 $40.00
181-365 $60.00